(Not all programs on the Brand Integrity Platform use points and gift certificates. Whether your program uses the point redemption feature is based on your company’s specifications.)
Frequently asked questions
What if I have a problem with a retail gift card after I receive it?
Once you receive a gift card, the merchant provides customer support directly to you, just like any gift card (e.g., if you ordered an Amazon gift card, you would contact Amazon directly.) You can find contact information in the email containing your gift card.
Our gift card partner, Tango, will work to assist as much as possible. However, once you have received the retail gift card, it is best to start with the merchant's customer support team.
Tango Team Support Contact Information
Phone: 1-877-55-TANGO (82646) between 8AM - 6PM (PST), Monday through Friday
Tango will respond to all messages within one business day.
Can I cancel an order or return a gift card?
Unfortunately, once an order is fulfilled it cannot be canceled, returned, or exchanged for a different retail gift card.
Please ensure that your order is correct and the recipient email address is accurate before placing your order.